If you have any concerns or complaints please contact email@example.com
If you’re wagering in Ontario:
Player’s may initiate complaints through any of the following communication channels: live chat in theScore Bet app, telephone at 1-855-550-1238 or by emailing firstname.lastname@example.org. theScore Bet endeavours to respond to player complaints and disputes in a timely manner, and in any event within five (5) business days from the date the player formally raises a complaint. theScore Bet also endeavours to resolve all player complaints within ninety (90) days from the date of the complaint. If you feel you have exhausted all reasonable means of resolving your complaint directly with theScore Bet, you may contact iGO’s Customer Care and Dispute Resolution department by visiting https://igamingontario.ca/en/player/player-support. For more details regarding our CCDR program, please visit https://thescore.bet/help/ca-on-ccdr.
theScore Bet’s CCDR program will be made available to players free of charge, and will not apply to complaints that relate to the interpretation or application of applicable law or the actions or inactions of any governmental authority.
- Navigate to the Legal section and select the respective section on your computer and print a copy;
- Contact Customer Support at email@example.com and request a copy; or
Write to us at the following address and request a copy.
125 Queens Quay East, 9th Floor
Toronto, Ontario, Canada
Account and Game History
You can view your Transaction History/Account Statement by visiting the ‘My Account’ page and selecting ‘Account History’.
In the United States, underage gambling is a criminal offense and anyone who facilitates someone under the age of 21 to gamble is committing a criminal offense and shall be prohibited from Internet gaming.
In Ontario, underage gambling is also criminal offense and anyone who facilitates someone under the age of 19 to gamble is committing a criminal offense and shall be prohibited from Internet gaming.
Patrons are prohibited from allowing any other individual(s) to access or use their Internet/mobile gaming account.
Patrons are responsible for configuring their client terminal's auto-lock feature to protect the client terminal from unauthorized use.
Federal Prohibitions and Restrictions
Should the mobile device be removed from the geographical boundaries of the Permitted Jurisdiction you will no longer be able to place bets.